1. Introduction
Welcome to the jili aa Privacy Policy. Jili aa ("we," "us," "the Platform") operates jiliaa.best, an online gaming and sports betting platform focused on the Philippine market. This policy explains how we handle the personal information of everyone who visits or registers on jili aa.
We take data privacy seriously — not because the law requires it (though it does), but because our players trust us with their information and that trust is something we intend to keep. Every Filipino who registers on jili aa deserves to know exactly what happens to the personal data they provide. That is what this document is for.
By registering an account on jili aa, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, our support team is reachable at support@jiliaa.best.
Applicable law: This Privacy Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, overseen by the National Privacy Commission (NPC).
2. Data Controller Information
For the purposes of the Data Privacy Act of 2012, jili aa is the personal information controller for data collected through jiliaa.best. This means jili aa determines the purposes and methods by which your personal data is processed.
If you need to contact us regarding your personal data, privacy rights, or any concern covered by this policy, you may reach us at:
- Email: support@jiliaa.best
- Website: jiliaa.best
- Live Chat: Available within your jili aa account after logging in.
Jili aa has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act. Data-related queries and complaints may be addressed to the DPO via the email address above, with the subject line "Data Privacy – Attention DPO."
3. Personal Data We Collect
Jili aa collects different types of personal data depending on how you use the platform. The categories below outline what we may hold about you.
Registration Data
- Full legal name
- Date of birth
- Mobile number and/or email address
- Username and password (stored in encrypted form)
- Nationality and country of residence
Identity Verification Data (KYC)
- Copies of government-issued ID (PhilSys, passport, driver's licence, UMID, SSS card, or equivalent)
- Selfie or liveness check image, where required
- Proof of address, where required
- Source of funds documentation, where required for AML compliance
Financial Data
- Deposit and withdrawal transaction records (amounts, dates, payment methods)
- GCash or Maya account reference numbers used for transactions
- Bank account details where bank transfers are used (BDO, BPI, UnionBank, etc.)
- Card details for Visa/Mastercard transactions (processed by our certified payment processors — jili aa does not store full card numbers)
Platform Usage Data
- Game and betting activity logs (games played, bets placed, outcomes)
- Login timestamps and session durations
- Bonus and promotion claims and usage
- Customer support interaction records
Technical Data
- IP address
- Device type, operating system, and browser version
- Geolocation data (country/region level)
- Cookie and tracking identifiers (see Section 11)
From Manila Bay to the whole archipelago — jili aa protects every player's data.
4. How We Collect Your Data
Jili aa collects personal data through several channels:
- Directly from you — when you register an account, complete identity verification, make deposits or withdrawals, contact support, or participate in promotions.
- Automatically — when you browse or use jiliaa.best, our servers and analytics tools collect technical data such as your IP address, device information, and browsing behaviour on the site.
- From third parties — jili aa may receive data from identity verification providers, payment processors, game content providers, and fraud prevention services, to the extent necessary to operate the platform securely and in compliance with Philippine regulations.
We only collect data that is necessary for the purposes described in this policy. We do not buy marketing lists or scrape publicly available data to add to your player profile.
5. How We Use Your Personal Data
The data jili aa holds about you is used for specific, legitimate purposes. Below is a summary of the main reasons we process your information.
| Purpose |
Examples |
| Account management |
Creating and maintaining your jili aa account, processing login and security requests. |
| Payment processing |
Processing deposits and withdrawals via GCash, Maya, bank transfer, and card payments in PHP. |
| Identity verification |
Verifying your age, identity, and source of funds in accordance with AML and KYC requirements under Philippine law. |
| Platform operations |
Running game sessions, recording betting activity, issuing bonus credits, and managing promotions. |
| Regulatory compliance |
Meeting obligations under Philippine gaming regulations, the Data Privacy Act, anti-money laundering laws, and other applicable legislation. |
| Customer support |
Responding to your inquiries, resolving disputes, and managing complaints. |
| Responsible gaming |
Monitoring play patterns to detect problem gambling indicators; applying self-exclusion or deposit limits as requested or mandated. |
| Security and fraud prevention |
Detecting and preventing unauthorised account access, bonus abuse, and suspicious financial activity. |
| Platform improvement |
Analysing aggregated, anonymised usage data to improve the jili aa player experience. |
| Marketing communications |
Sending you information about promotions, offers, and platform updates — only where you have opted in or where there is a legitimate interest basis. |
Jili aa does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
6. Legal Basis for Processing
Under the Data Privacy Act of 2012, jili aa processes your personal data on the following legal grounds depending on the activity:
- Contractual necessity: Processing required to fulfil your player account agreement — managing your account, processing payments, running game sessions.
- Legal obligation: Processing required to comply with Philippine laws — including KYC, AML checks, age verification, and regulatory reporting.
- Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where those interests are not overridden by your rights.
- Consent: Processing for optional marketing communications, where you have explicitly opted in. You may withdraw consent for marketing at any time by contacting support@jiliaa.best or updating your communication preferences in your account settings.
Secure mobile payments and data protection — built into jili aa from day one.
7. Sharing Your Personal Data
Jili aa does not sell your personal data to third parties. We do share data in the following limited circumstances, only to the extent necessary for each purpose:
Payment Processors
We share transaction-related data with our payment processing partners (GCash, Maya, banking gateways, Visa/Mastercard acquirers) to complete your deposits and withdrawals. These partners are bound by their own data protection obligations and are contractually required to handle your data securely.
Identity Verification Providers
Where you submit KYC documents, these may be processed by a third-party identity verification provider. The provider is contracted by jili aa and processes your data solely for the purpose of verifying your identity.
Game Providers
Game providers whose titles are available on jili aa receive the minimum data necessary to run game sessions (typically an anonymised player ID and stake information). Your full personal identity is not disclosed to game providers.
Regulatory Authorities
Jili aa may be required to disclose personal data to Philippine regulatory bodies, law enforcement, or the National Privacy Commission in response to a lawful request or where required by law — including AML reporting obligations.
Professional Advisors
Legal, audit, and compliance advisors engaged by jili aa may access relevant personal data to the extent necessary to perform their services, subject to confidentiality obligations.
All third parties who receive personal data from jili aa are subject to contractual data protection requirements consistent with the Data Privacy Act of 2012. Jili aa does not transfer your data outside the Philippines to countries without adequate data protection unless appropriate safeguards are in place.
8. Data Retention
Jili aa retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Philippine law. The general retention periods are:
- Active account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, to comply with AML and gaming regulatory requirements.
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by AML regulations.
- KYC and identity documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by regulatory authority.
- Support interaction records: Retained for two (2) years from the date of the interaction, unless the matter is subject to ongoing dispute or legal proceedings.
- Marketing consent records: Retained for the period your consent is active, plus one (1) year after withdrawal to maintain a record of the consent history.
When data is no longer required and no legal basis exists to retain it further, jili aa securely destroys or anonymises it.
9. Security Measures
Jili aa implements technical and organisational security measures designed to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:
- Encryption of data in transit using TLS (Transport Layer Security).
- Encryption of sensitive data at rest, including passwords (stored as hashed values) and financial credentials.
- Access controls that limit which jili aa staff can access personal data, based on the principle of least privilege.
- Regular security assessments and vulnerability testing of the platform infrastructure.
- Two-factor authentication options available for player accounts.
- Monitoring systems that detect unusual login activity or suspicious transactions.
No online platform can guarantee 100% security. In the unlikely event of a data breach that poses a risk to your rights, jili aa will notify affected players and the National Privacy Commission within the timeframes prescribed by the Data Privacy Act.
You also play a role in security: keep your jili aa login credentials confidential, use a strong unique password, and contact us immediately at support@jiliaa.best if you suspect unauthorised access to your account.
10. Your Rights Under the Data Privacy Act of 2012
As a Filipino data subject, you have the following rights in relation to your personal data held by jili aa. To exercise any of these rights, contact us at support@jiliaa.best with your registered email address and a description of your request.
1
Right to Be Informed
You have the right to know that your personal data is being collected and processed, and to receive clear information about how — which is what this policy is for.
2
Right to Access
You may request a copy of the personal data jili aa holds about you, along with information about how it is being processed.
3
Right to Rectification
If any personal data jili aa holds about you is inaccurate or incomplete, you have the right to request a correction. Update your details directly in your account settings or contact support.
4
Right to Erasure
You may request deletion of your personal data where there is no longer a legitimate purpose or legal obligation requiring us to retain it. Note that regulatory retention requirements may limit this right in some cases.
5
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual situation warrants it.
6
Right to Data Portability
You may request a copy of the personal data you provided to jili aa in a structured, machine-readable format, to the extent technically feasible.
7
Right to File a Complaint
If you believe jili aa has violated your data privacy rights, you may file a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph.
8
Right to Withdraw Consent
Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Jili aa will respond to data rights requests within 30 calendar days of receipt. In complex cases, this may be extended by a further 60 days, and we will inform you of any extension within the initial 30-day period.
11. Cookies and Tracking Technologies
Jili aa uses cookies and similar technologies on jiliaa.best to make the platform work and to improve your experience. Here's what we use and why:
Essential Cookies
These are necessary for jili aa to function. They maintain your login session, remember your preferences, and ensure secure access to your account. You cannot opt out of essential cookies without disabling the platform entirely.
Analytics Cookies
We use anonymised analytics to understand how players use jili aa — which pages are most visited, where players drop off during registration, and how mobile vs. desktop usage compares. This data is aggregated and cannot identify you individually. Analytics cookies can be declined via your browser settings.
Security Cookies
Cookies used for fraud detection and security monitoring — for example, to detect unusual login locations or device changes — are part of jili aa's security infrastructure and are classified as essential.
Managing Cookies
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jili aa, but it may limit some personalisation features. Instructions for managing cookies are available in your browser's help section.
12. Minors and Age Restrictions
Jili aa is strictly for players aged 21 and above in the Philippines, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.
If we discover or are informed that an account has been registered by a person under 21, we will immediately suspend the account, forfeit any bonus balances, and return any verified real-money deposits to the payment method used. We may also report the matter to the relevant Philippine regulatory authority.
If you are a parent or guardian and believe a minor has registered on jili aa, please contact us immediately at support@jiliaa.best with the subject line "Minor Account Report."
13. Changes to This Privacy Policy
Jili aa may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered players via the email address or mobile number on their account.
- Where required by law, obtain fresh consent for any new processing activities.
Your continued use of jili aa after a policy update constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may request account closure by contacting support before the effective date of the updated policy. Verified real-money balances will be returned following standard withdrawal procedures.
